Retail & HospitalityCase study · Multiple markets

Enterprise RAG & model gateway for unified ML operations

Duration: 12 months · Team size: 8–12 specialists

Get in touch

The challenge

A leading retail enterprise had business units building isolated ML models for demand forecasting, propensity, stockout prediction and churn. Redundant workloads, inconsistent feature definitions and fragmented deployment pipelines took weeks per model, with no cross-unit governance and growing regulatory exposure as the business expanded into stricter jurisdictions.

What we did

Built a unified platform standardising governance and operations across business units, centralising model access behind a governed gateway without slowing team productivity.

The outcome

Unified ML operations across business units, reduced model deployment time, established continuous compliance through governed pipelines, and enabled measurable ROI through reusable AI components and workflows.

Unified fragmented, business-unit ML operations into one governed platform with faster deployment and continuous compliance.

Databricks products used
AI GatewayModel ServingUnity CatalogFeature StoreMLflowDatabricks Asset Bundles
Capabilities applied
Enterprise RAG & gateway designCross-unit ML governanceReusable AI componentsDeployment-time reduction
Technical depth

A shared gateway and feature layer replaced bespoke per-unit pipelines, with Unity Catalog governance and reusable components cutting weeks of duplicated engineering per model to a governed, repeatable process.